We are very pleased to share with you this week a guest blog post from Peter Aceto, the President and CEO of ING DIRECT Canada. Peter publishes a bi-monthly blog called Direct Talk with Peter Aceto blog.ingdirect.ca. He writes about Leadership, Management, Corporate Culture, Innovation and Customer Service. Follow Peter on Twitter @CEO_INGDIRECT We hope you will find it as refreshing and provocative as we did. Let us know what you think.