Posts Tagged: customer experience

Let’s stop “shoulding”​ on each other – A Guest Blog by Kevin McKenzie

Posted by MarchFifteen & filed under Positive Psychology at Work.

We are pleased to share an article by MarchFifteen’s friend, Senior Advisory Partner at EY, Kevin McKenzie, whose common sense and insight is always refreshing and meaningful.  Kevin astutely observes the emotionality of people during difficult times, and how they might respond when “shoulded”. A great piece, and a useful addition to our toolbox on how to operate… Read more »